Terms of Service
Effective date: 1 October 2026 · OmnixNova Technology
1. Acceptance of Terms
By accessing or using the OmnixNova platform ("Platform"), you agree to be bound by these Terms of Service ("Terms"). The Platform is operated by OmnixNova Technology ("OmnixNova", "we", "us", or "our"). If you do not agree to these Terms, do not use the Platform. These Terms were last updated on 1 October 2026.
2. Description of Service
OmnixNova is a B2B SaaS platform providing AI-powered commerce operations for Indian D2C brands. Services include: AI citation intelligence (GEO Brain), trend detection (TrendPulse), listing management (PIM Autopilot), image generation (Image Autopilot), WhatsApp campaign management, behavior retargeting, abandoned cart recovery, marketplace analytics, pricing automation, and the OmnixNova Agent — an autonomous AI commerce operator. The Platform integrates with Amazon (via SP-API), Flipkart, WooCommerce, Shopify, Magento, and other third-party services.
3. Account Registration
You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately at hello@omnixnova.com of any unauthorised use of your account. OmnixNova reserves the right to suspend accounts that violate these Terms.
4. Subscription and Payment
Paid subscriptions are billed monthly in advance. All fees are in Indian Rupees (INR) and exclusive of GST. Subscriptions are non-refundable except as required by applicable law. We reserve the right to modify pricing with 30 days' notice. Failure to pay may result in suspension or termination of your account.
5. Data Ownership and Processing
You retain full ownership of your brand data, product data, and customer data. OmnixNova processes your data solely to provide the Platform services. We act as a Data Processor under the Digital Personal Data Protection Act 2023 (DPDP Act) with respect to your customers' personal data. You, as the Data Fiduciary, are responsible for obtaining appropriate consent from your customers before using OmnixNova's customer communication features (WhatsApp campaigns, retargeting, abandoned cart recovery). A Data Processing Agreement (DPA) governs our processing of personal data on your behalf and is incorporated into these Terms by reference.
6. Amazon SP-API Data
If you connect your Amazon Seller account, OmnixNova accesses your Amazon data via Amazon's Selling Partner API (SP-API) in accordance with Amazon's Data Protection Policy (DPP) and Acceptable Use Policy (AUP). Amazon customer data obtained via SP-API is used solely for: (a) fulfilling orders, (b) providing customer service, (c) generating business analytics for your own use. We do not use Amazon buyer data for marketing or campaigns outside of Amazon. Amazon buyer names and contact details are not stored beyond the minimum necessary period.
7. WhatsApp and Customer Communication
OmnixNova's WhatsApp campaign, retargeting, and abandoned cart features send messages to your customers via the WhatsApp Business API. You are solely responsible for: (a) obtaining valid opt-in consent from customers before sending any WhatsApp messages, (b) complying with WhatsApp's Business Policy and Commerce Policy, (c) honouring opt-out requests immediately, (d) complying with TRAI regulations and the DPDP Act. OmnixNova provides the technical infrastructure but does not verify that you have obtained consent. Misuse of customer communication features is a material breach of these Terms.
8. Behavior Tracking and Retargeting
OmnixNova's retargeting feature uses a JavaScript tracking script placed on your website. You are responsible for: (a) displaying a cookie/consent banner compliant with the DPDP Act before tracking begins, (b) informing website visitors about tracking in your Privacy Policy, (c) obtaining consent before sending retargeting messages. OmnixNova provides the script and infrastructure. Compliance with applicable privacy laws for use of this feature is your responsibility.
9. Intellectual Property
All content, algorithms, UI/UX designs, AI models, and functionality of the Platform are the exclusive property of OmnixNova Technology. You are granted a limited, non-exclusive, non-transferable licence to use the Platform during your subscription period. You may not copy, modify, distribute, reverse engineer, or create derivative works from any part of the Platform. The OmnixNova name, logo, and marks are trademarks of OmnixNova Technology.
10. Acceptable Use
You agree not to: (a) use the Platform to violate any applicable law or regulation, (b) infringe intellectual property rights of third parties, (c) transmit spam or unsolicited communications, (d) use the Platform to build a competing product, (e) attempt to gain unauthorised access to the Platform or its infrastructure, (f) use the Platform in a way that violates Amazon's, WhatsApp's, or any marketplace's policies. Violation of this section may result in immediate termination without refund.
11. Third-Party Services
The Platform integrates with third-party services including Amazon SP-API, WhatsApp Business API, Brevo (email), Shiprocket (logistics), and Supabase (data infrastructure). Your use of these integrations is subject to their respective terms and policies. OmnixNova is not responsible for the availability, accuracy, or actions of third-party services.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OMNIXNOVA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 3 MONTHS PRECEDING THE CLAIM. OmnixNova does not guarantee that the Platform will be uninterrupted, error-free, or that AI-generated content will be accurate.
13. Confidentiality
You agree to keep confidential any non-public information about the Platform including features, pricing, algorithms, and roadmap. OmnixNova will keep your business data confidential and will not disclose it to third parties except as necessary to provide the service or as required by law.
14. Termination
Either party may terminate the subscription with 30 days' written notice. OmnixNova may terminate immediately for material breach. Upon termination, your access to the Platform ends and your data will be retained for 30 days before deletion, after which it cannot be recovered. You may request an earlier deletion of your data.
15. Governing Law and Disputes
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India. We encourage resolution of disputes through good-faith negotiation before litigation.
16. Changes to Terms
We may update these Terms with 30 days' notice via email or Platform notification. Continued use after the effective date constitutes acceptance of the updated Terms.
17. Contact
For questions about these Terms: hello@omnixnova.com | OmnixNova Technology, Pune, Maharashtra, India